Returns & Refunds

Returns & Refunds

We want you to feel good about what you ordered. If something isn't quite right, we're here to help.

30-Day Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unwashed

• In its original condition

• Free from stains, marks, odors, pet hair or other signs of wear

• Returned within 30 days of delivery

Items that don't meet these conditions may not be eligible for a refund.

Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.

Changed Your Mind or Ordered the Wrong Size?

We understand—it happens.

If you've changed your mind, ordered the wrong size, or would simply prefer another item, you may return an eligible item within 30 days of delivery.

For change-of-mind and sizing returns:

• Return shipping is the customer's responsibility

• Original shipping charges are non-refundable

• The item must meet the return eligibility requirements above

• Your refund will be processed after the returned item has been received and inspected

We recommend checking our Size Guide before ordering to help find your best fit.

Exchanges

If you'd like a different size, colour or style, please contact us first.

Depending on your location and the item, the simplest option may be to return your original item for a refund and place a new order for your preferred item.

Return shipping for change-of-mind or sizing exchanges is the customer's responsibility.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or we've sent you the wrong item, we'll make it right.

Please contact us as soon as possible and include:

• Your order number

• A brief description of the issue

• Clear photos showing the item and the problem

Once we've reviewed the issue, we'll arrange an appropriate replacement or refund at no additional cost to you, where applicable.

You do not need to return a damaged, defective or incorrect item unless we specifically ask you to.

Return Shipping

Please contact us before returning an item so we can provide the appropriate return instructions and authorized return address.

Do not send returns directly to the address shown on your original shipping label or to our printing partner.Returns sent to an unauthorized address may not be recoverable.

For change-of-mind, sizing or preference returns, customers are responsible for return shipping costs.

We strongly recommend using a tracked shipping service. Après Waves cannot be responsible for returns lost in transit.

International Returns

International customers are welcome to request a return within the same 30-day return period, subject to the eligibility requirements above.

Customers are responsible for international return shipping and any applicable duties, taxes or customs charges associated with returning the item.

Original shipping charges, duties and taxes paid on the original order are non-refundable except where required by applicable law.

Refunds

Once your return has been received and inspected, we'll let you know whether it has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank, card issuer or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable for change-of-mind returns.

Order Changes & Cancellations

Our products are prepared for fulfillment quickly after an order is placed.

If you need to change or cancel an order, please contact us as soon as possible. We'll do our best to help, but we cannot guarantee changes or cancellations once an order has entered production.

Consumer Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under applicable consumer protection laws that cannot legally be excluded.

Start a Return

To start a return or report a problem with your order, please use our Customer Care.

Please include your order number and reason for the return.

If your item is damaged, defective, misprinted or incorrect, please also include clear photos showing the issue.

We'll review your request and provide the next steps and, where applicable, the authorized return address.

Please do not send an item back before contacting us.